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User Permission Roles

This article will explain the three levels of administrators in Moki: Owner, User and Viewer.

Section 1: Owner

Admins have access to everything inside of Moki. They can create new admins and change the settings of other admins. WARNING: There is no Super Admin so any admin can delete another admin. The Admin level is intended for those who are Team Leads and Supervisors. The Admin is the only permission level that has access to scheduled actions and add new admins. They also can exclusively delete devices from MDM, factory reset a device or delete Aps, profiles, policies, alerts and scheduled actions.

Section 2: User

The User level has access to manage devices with the exception of deleting them from MDM altogether or sending a Factory Reset. There are a few other items they cannot delete from the account, such as apps, profiles, policies, enrollment templates, alerts and account info. The User level is intended for everyday support users helping troubleshoot devices. If a device requires a factory reset or setting up complicated and potentially account wide impacting items, an Admin is required.

Section 3: Viewer

The Viewer level has access to view items in some of the tabs. They can see the devices and their details and can see the settings of apps. They are not allowed to perform actions on the account that impact the device, such as applying apps and profiles or changing settings.

 

Section 4: Key Highlights

MDM Actions  Owner  User  Viewer
 Enroll Devices into MDM x x  
 Delete Devices from MDM  x    
 Install Apps on Devices x x  
 Delete Apps from Devices x x  
 Install Profiles on Devices (iOS only)  x x  
 Delete Profiles from Devices (iOS only)  x x  
 Factory Reset Devices x    
 Restart Devices (Android only) x x  
 Add Tags to Devices x x  
 Delete Tags from Devices x x  
 Lock Device x x  
 Reset Password x x  
 Initiate Airplay (iOS only) x x  
 Wake Device (Android only) x x  
 Add Apps to the Account x x  
 Delete Apps from the Account x    
 Create Enrollment Templates x x  
 Edit Enrollment Templates x x  
 Delete Enrollment Templates x    
 Create Profiles (iOS only) x x  
 Edit Profiles (iOS only) x x  
 Delete Profiles from the Account (iOS only)  x    
 Create Policies (iOS only) x x  
 Edit Policies (iOS only) x x  
 Delete Policies (iOS only) x    
 Create Alert Groups x x  
 Edit Alert Groups x x  
 Delete Alert Groups x    
 Create Tags on the Account x x  
 Delete Tags from the Account x    
 Create Scheduled Actions x    
 Delete Scheduled Actions x    
 Invite New Admins x    
 Edit User Permission Levels x    
 Change Account Name x    
 Create Support Tickets to Moki Support Staff  x x x
       
 Within Manageable Apps  Owner   User   Viewer 
 Enroll Devices x x  
 Edit App Settings  x x  
 Initiate Follow Me Sessions (if enabled in app)  x x  
 Take Screenshots  x x x
 Perform Network Checks x x x
 Check Compliance (if enabled) x x x
 Create Saved Settings x x  
 Create AEM Action Groups x x  
 Edit AEM Action Groups x x  
 Delete AEM Action Groups x    
 Create AEM Alert Groups x x  
 Edit AEM Alert Groups x x  
 Delete AEM Alert Groups x    

 

 

 

 

 

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