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Apps Tour 3.1 - Device List

This tour will show what is contained in the device list

The device list will show you all the devices enrolled in the app. Both Android and iOS devices will display in this list. By default the device list will display up to 100 devices and is sorted with the most recently seen device first in the list. To see more devices you'll need to scroll to the bottom of the list to load the next 100. You can also use the filters to find specific devices quickly, refer to the article, Apps Tour 3.4 - Searching and Filtering Devices.

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1 - Available Fields

By default only three fields are displayed, with two additional options that can be swapped in through the Table Manager in the Actions Bar. The last three sections are always enabled. Here are the following Table options.

  1. Device Name
  2. OS
  3. Last Seen
  4. Battery*
  5. Enroll Date*

* Accessible in the Table Manager. See the article Apps Tour 3.3 - Actions Bar for more info.

 

Select All Box

The select all box allows you to select and deselect all devices in order to apply actions in bulk. If you want to select only a few devices you can simply click the box next to each device and a check mark appear next to each selected. If you choose the select all box and attempt to push an action, the confirmation pop-up will ask you if you want to send the action to just the 100 on the screen (if you have 100 or more) or to all the device in your account. The maximum number of devices you can push an action to is 500, therefore if your account has more than 500 devices you will be asked to reduce your selection as shown in the following screenshot.

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Device Name

The device name comes from the device. In cases where there is no device name, such as on Android devices, we use the last six digits of the MAC address. This name can be edited within the Manager interface. Edits only apply to the Manager interface and do not send any information back to the device. You can edit the device name by selecting your device in this list and looking under the Support tab on the right or in the Details tab of the MDM Devices tab section. Click in the field where your device name is and change the name, making sure to hit Enter when you are done to save the changes (see screenshot). This name will now be retained in Manager regardless of whether it is changed on the device or even unenrolled and enrolled again later (even if the name changed on the device in between enrollments). 

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OS 

This is the OS the device is running, iOS or Android. Just an icon is displayed.

Screen_Shot_2014-07-24_at_3.35.25_PM.png

 

Last Seen

When an app is enrolled in Manager it "checks in." We call this the Last Seen time. After enrollment we will ping the app every hour to get it's vitals, such as battery level, WiFi SSID it is using, location, crashes, network changes etc and display those on the Performance and Support tabs on the right. App pings and MDM pings do not happen at the same time and will almost always be different. The device can check in and the app might not. If this is the case you can manually try to reach the app, thus updating its Last Seen time, by sending it a refresh action as discussed in the Apps Tour 3.3 - Actions Bar article. If the app can be reached then the Last Seen time will update.

Sometimes you will see that a device has not been seen for more than an hour. This means that on the last ping(s) we were not successful in reaching the app. This may be a cause to check the network the device is using or check that the app is open, make sure the device is plugged in, is turned on, the router is connected or a host of other common reasons why an app cannot be reached. To make sure that the network is setup to communicate with Moki refer to this article on Network Requirements. Every time the app is opened it attempts to call home and retrieve it's settings. If it is successful in reaching home the Last Seen time will update. If it is not successful in reaching home then it will display the settings that are stored locally on the device. 

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Battery

This is the device's battery level from the last time the app checked in. This displays within a battery icon. To get the exact battery percentage you will need to select the device and look under the Support tab on the right, under the Device Information section.

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Enroll Date

The enroll date is the date the app was enrolled in Manager. This will not update but will be a static display field. 

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2 - What the device list can do

  • Sort - The list can be sorted by each of the named categories A-Z or Z-A. Sorting will only sort the visible devices. Tip for those with more than 100 devices - If you click on the category you want to sort before you load all your devices then the new devices that are loaded will sort automatically as you continue to load
  • Jump to Device in an App or MDM - All the apps the device is enrolled in will display in this list. If you click one of the apps it will take you directly to that device. By default every device enrolled in an app has a record of the device in MDM. If the app was pushed from MDM then the device listed in MDM and the app will connect. If the device is not enrolled in MDM the record in the MDM screen will be greyed out and is not controllable in MDM. It also won't be visible to view unless jumping to MDM from the app.

    Screen_Shot_2014-07-24_at_4.15.15_PM.png
  •  
  • Show Alerts - If you have alerts configured then if an app triggers an alert you will see either a yellow exclamation icon or a red exclamation icon. To configure alerts see the article Apps Tour 5 - Alerts Tab. Hovering over the alert will enlarge a pop-up box telling you what the alerts are.

    Screen_Shot_2014-07-08_at_11.03.46_AM.png
  •  
  • Completion Status of Actions - Gives you a pop-up where you can see the last 50 actions that have been sent to the device 

    Screen_Shot_2014-07-08_at_11.01.06_AM.png 

 

Thank you for reading this tour of Manager. To find more tours on different features of Manager, please visit https://support.moki.com

 

Next Tour » Apps Tour 3.2 - App Information and Controls 

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